Build Your Skills in Sales Development

Courses under this program:
Course 1: Critical Thinking for Better Judgment and Decision-Making
-Teach your team how to think critically. Learn how to use critical thinking to avoid fallacies, spot biases, craft better arguments, hone judgment, and improve decision-making.

Course 2: Critical Thinking
-Learn the basics of critical thinking, an essential skill for problem-solving and decision-making.

Course 3: Customer Service: Problem Solving and Troubleshooting
-Learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications.

Course 4: Creating Positive Conversations with Challenging Customers (2019)
-Learn how to put a positive slant on a negative situation, and leave your customers feeling heard and valued.

Course 5: Customer Service: Handling Abusive Customers
-Learn strategies and techniques for handling abusive customers. Discover how to diffuse and refocus negative customer service interactions.

Course 6: De-Escalating Conversations for Customer Service
-Successfully defuse intense situations with angry customers. Learn practical approaches for managing a customer's frustration, as well as your own.

Course 7: Essentials of Team Collaboration
-Learn clear and proven strategies for effective team collaboration. Discover specific activities and techniques to improve communication and avoid common mishaps.