Build Your Skills in Recruiting

Overview

Contribute to the success of the hiring process by developing the skills you need to provide a high level of customer service throughout a candidate’s hiring experience. Learn how to work with your team in a collaborative manner, creating a seamless journey for each candidate.

Apply customer service skills.
Communicate effectively.
Build relationships.

Syllabus

Course 1: Customer Service Foundations

Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.

Course 2: Building Rapport with Customers

Forge a human connection with your customers. Learn how to establish rapport within the first few seconds of a customer service interaction.

Course 3: Communication within Teams

Learn how to cultivate the communication practices of high-performing teams. Discover how to establish a team charter, communicate in different settings, and more.

Course 4: Effective Listening

Communications experts Tatiana Kolovou and Brenda Bailey-Hughes help you assess your listening skills and develop more-effective listening behaviors.

Course 5: Pitching Your Ideas Strategically

Learn how to pitch your ideas strategically. Get tips to prepare your presentation, read the room, time your delivery, and move your idea forward.

Course 6: Presenting Technical Information with Stories

Make complex material more memorable and engaging. Learn how to use storytelling to transform technical talks into dynamic and energizing presentations.

Course 7: Critical Thinking

Learn the basics of critical thinking, an essential skill for problem-solving and decision-making.

Course 8: Essentials of Team Collaboration

Learn clear and proven strategies for effective team collaboration. Discover specific activities and techniques to improve communication and avoid common mishaps.