Learn to excel as an administrative professional. Get tips on topics such as gatekeeping, project management, and office politics.
Overview
Syllabus
Introduction
- Introduction
- Keeping the gate
- Personal branding
- Vision
- Executive presence
- Dressing for success
- Self-care and work/life balance
- Grow your dream team
- Your boss
- Partnering with your boss
- Mentors
- Managing up
- Managing sideways
- Managing down
- Goal setting
- Administrative resources
- Presentation skills
- Social networking and online etiquette
- Dealing with disrespect
- Decision-making
- Project management
- Coping with change
- Office politics and gossip
- Emotional intelligence
- Managing morale in your office
- Confidant and advisor
- Setting expectations and maintaining boundaries
- Why professional meeting minutes matter
- Capturing professional meeting minutes
- Preparing briefing materials
- Managing interruptions
- Executing meetings and events
- Office technology
- Organizing your office
- Organizing your physical files
- Organizing your electronic files
- Apps
- Pursuing excellence
- Authentic leadership
- The importance of customer service
- Delivering exceptional customer service
- Delegating effectively
- Diversity and inclusiveness
- Entrepreneurial skills
- Coaching others
- Coaching yourself
- Take control of your career
- The importance of career management
- Career management techiques
- Networking
- Professional organizations
- Training and development
- Higher education
Taught by
April Stallworth