Learn a step-by-step problem-solving methodology—the A3 process—that promotes continuous improvement and organizational learning.
Overview
Syllabus
Introduction
- Effectively addressing problem-solving
- What is A3 problem-solving?
- Define participant roles
- Define the problem clearly
- Metrics: Current state
- Metrics: Desired state
- Identify contributing causes
- Find the deeper root causes
- Brainstorm potential countermeasures
- Agree on the action plan
- Periodic follow-up
- Compare results against plans
- Share lessons learned
- Next steps
Taught by
Sam Yankelevitch