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Google

CCAI Frontend Integrations

Google via Google Cloud Skills Boost

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Overview

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This course explores how telephony systems can connect with Google to enable phone-based interactions within the Contact Center AI ecosystem

Syllabus

  • Telephony Connectivity
    • Basics of telephony networks and CCAI telephony architecture
    • Telephony integration options
    • Telephony Connectivity Quiz
  • Telephony Conversations
    • Telephony conversations overview
    • Conversation profiles and agent settings
    • Overriding CCAI configurations
    • Telephony Conversations Quiz
  • Other integrations
    • Other integrations
    • Other Integrations Quiz
  • Additional Resources
    • Additional Resources
  • Your Next Steps
    • Course Badge

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