Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

edX

Service Etiquette in Financial Services

State Bank of India via edX

Overview

Save Big on Coursera Plus. 7,000+ courses at $160 off. Limited Time Only!

Service etiquette demonstrates effective interpersonal skills, which can help service professionals make a positive impression and deliver a high standard of service. For financial services, carefully executed etiquette strategies can help financial service professionals to connect with their customers, develop positive relationships, and make a good first impression. More importantly, when dealing with consumer finances, it creates customer trust and confidence.

The course endeavours to understand the dimensions of service etiquette and leverage it to increase conversions, improve customer loyalty, trust, and respect.

Syllabus

Week 1: Fundamentals of Service Etiquette

Fundamentals of Service Etiquette. Role of Emotional Intelligence in Service Etiquette.

Week 2: Social Interaction Etiquette

Bringing civility at workplace. The un-written rules of Service Etiquette. Achieving Impactful Interactions.

Week 3: Art of Communication

Creating Human Moments. Professionalism via Service Etiquette.

Week 4: Workplace Decorum & Netiquette

Office Manners to Engage Positively to Ensure Camaraderie. Netiquette Fundamentals.

Taught by

Mukti Prakash Behera, Saurabh Jaiswal and Kiranmayi Nittala

Reviews

Start your review of Service Etiquette in Financial Services

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Someone learning on their laptop while sitting on the floor.