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Hanyang University

Designing Human-Centred AI Products and Services

Hanyang University via FutureLearn

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Overview

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Discover the impacts of disruptive technologies with Hanyang University

Disruptive technologies, such as AI, have impacted major industries and reshaped our daily lives. Though it is a useful technology, modern data-centric AI has failed to benefit every member of the public without prejudice and bias.

This six-week course from Hanyang University will guide you through human-computer interaction (HCI) and how it can be used to make AI useful for all types of people.

You’ll learn how the HCI discipline can address the drawbacks of modern AI, and how to redefine it as human-centred AI to add value to every life.

Gain an introduction to human-computer interaction

You’ll develop knowledge of human-computer interaction to give you a fundamental understanding of why HCI should be incorporated with AI.

You’ll explore how the traditional HCI perspective has been changed for the new world of AI, transforming the way we interact with products and services.

Unpack AI design

Next, you’ll discover how modern AI has changed the way we design as you delve into different frameworks and uncover why human-centred AI design is needed.

With this knowledge, you’ll learn how to use tools and guidelines to align AI design with human values and how this makes AI more effective.

Explore AI ethics

Finally, you’ll focus on ethical AI design to learn how this is a crucial stage in considering how AI interacts with human actions.

Guided by the experts at Hanyang University, you’ll finish the course with the knowledge of how to make a user-centred AI system. You’ll have an understanding of the limitations of AI and how a human’s judgement can help to reduce such limitations, leading to successful human-centred AI systems.

This course is designed for those interested in AI and human-centred AI products.

No programming skills are required but some knowledge of psychology, design, and behavioural science is preferred.

Syllabus

  • Human-Computer Interaction (HCI) and Artificial Intelligence
    • Introduction
    • Human-Computer Interaction
    • HCI enhances human values with technology
    • Human-centralism in HCI
    • Human-Computer Interaction and AI
    • What is Human-Centered AI?
    • Wrap up
  • Human-Centered AI
    • Introduction
    • Why is Human-Centered AI Design needed?
    • Challenges to AI products and Services Design
    • Key AI questions to Human-centered AI design
    • Wrap up
  • Human-Centered AI Design Framework
    • Introduction
    • Human-Centered AI Design
    • Human-Centered AI Design Framework 1
    • Human-Centered AI Design Framework 2
    • Human-in-the-Loop in Human-Centered AI Design
    • Wrap up
  • Human-Centered AI Design Guidelines - Part 1
    • Introduction
    • Guideline
    • Improving the quality of data labels, how?
    • Wrap up
  • Human-Centered AI Design Guidelines - Part 2
    • Introduction
    • Guideline
    • Wrap up
  • Trustful AI Design
    • Introduction
    • Two strategies
    • Trust and Transparency
    • AI Ethics and democratic AI
    • Wrap up
    • A Wider Discussion

Taught by

Jieun Kim

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