The Citizen Developer Mindset: Creating Business Solutions with Design Thinking

Overview

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This course describes the concept of design thinking and how it is used to create empathy for the customer's challenges and needs. Training professionals will use design thinking to create effective training programs designed specifically to help citizen developers succeed.

Citizen developers must work as partners with the IT department. The training department can be the conduit between citizen developers and the IT department. To be good partners, citizen developers need to be trained in these skills:

Cybersecurity essentials.
Collaboration skills and being a good partner.
The software development lifecycle and when to call in extra help and guidance from the IT Department

Syllabus

Week One

Module One - The Citizen Developer Revolution
Module Two - A Tour of the No-Code/Low-Code Tools
Module Three - The Citizen Developer Persona
Module Four - Why Citizen Developers Need a Robust Training Program
Module Five - How Learning and Development Departments Can Make Citizen Development Better

Week Two

Module One - What is Design Thinking?
Module Two - Empathy - The Design Thinking Superpower
Module Three - Observe, Empathize, and Solving: Design Thinking Tools
Module Four - Prototyping through No-Code/Low-Code Tools
Module Five - Case Study - The Design Thinking Workshop

Week Three

Module One - Building the Citizen Developer Design Thinking Course - Analysis
Module Two - Building the Citizen Developer Design Thinking Course - Design
Module Three - Building the Citizen Developer Design Thinking Course - Development
Module Four - Building the Citizen Developer Design Thinking Course - Implementation
Module Five - Building the Citizen Developer Design Thinking Course - Evaluation

Bonus Week

Module One - Building and Facilitating Great Workshops - Planning Impactful Workshops
Module Two - Building and Facilitating Great Workshops - Great Facilitation Techniques
Module Three - Building and Facilitating Great Workshops - Holding an Effective Lessons Learned Session
Module Four - Building and Facilitating Great ONLINE Workshops - Part One
Module Five - Building and Facilitating Great ONLINE Workshops - Part Two