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FutureLearn

CRM Fundamentals and Practice

Trailhead via FutureLearn ExpertTrack

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Overview

Boost your career in customer experience management

Learn how to improve customer experience using customer relationship management platforms such as Salesforce.

Syllabus

Courses under this program:
Course 1: CRM Fundamentals and Practice: Introduction to Salesforce
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Begin to understand how to use Salesforce CRM software to generate customer insights, in this introductory course.

Course 2: CRM Fundamentals and Practice: Salesforce Reports, Objects, and Data Management
-Continue learning how to use Salesforce in this course covering Salesforce reports, Salesforce objects, data management and more.

Course 3: CRM Fundamentals and Practice: Salesforce Automation and Best Practice
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Discover how to use Salesforce automation to make processes and workflows more effective, and explore CRM best practice.


Taught by

Laura Zuluaga

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