This training series is designed to take you through the extensive landscape of Cisco Collaboration, starting with the fundamentals. You’ll begin by understanding traditional telephony networks and their evolution into modern IP-based communication systems. From there, you’ll explore key technologies like Cisco Unified Communications Manager (CUCM), Unity Connection, and Cisco Webex, gaining a solid foundation in both the architecture and application of these tools within enterprise environments.
As the course progresses, you’ll delve into critical elements of collaboration design, including software licensing, bandwidth management, and disaster recovery planning. You’ll also learn about advanced configurations of CUCM, focusing on call control, dial plans, and security options to ensure robust and secure communication setups. Each topic is presented with practical, real-world scenarios to help you understand how these technologies are implemented in professional settings.
The final sections of the course guide you through the specifics of quality of service (QoS) and endpoint configurations, as well as the integration of collaboration protocols and services. By the end of this training, you will be equipped with the expertise to manage and optimize Cisco Collaboration solutions, making you well-prepared for the CLCOR (350-801) certification exam and real-world deployment challenges.
This course is ideal for network engineers, collaboration engineers, and IT professionals who have a basic understanding of networking concepts. Prior experience with Cisco networking devices and protocols is recommended. This course is also beneficial for those preparing for the CLCOR (350-801) certification exam.
Overview
Syllabus
- Fundamentals of Cisco Collaboration
- In this module, we will cover the foundational concepts of Cisco collaboration technologies. Starting with an introduction to Cisco's communication solutions, we'll explore various components like Cisco Unified Communications Manager, Unity Connection, and Webex. We'll also delve into traditional telephony networks, voice digitization, and the roles of different Cisco devices and systems in facilitating seamless communication.
- Elements of a Collaboration Design
- In this module, we will explore the critical elements required for designing a robust Cisco collaboration system. We will discuss topics such as software licensing, bandwidth planning, and system sizing to ensure your solutions are scalable and effective. Additionally, we will cover redundancy and disaster recovery strategies, essential security configurations, and an introduction to TCP and TLS handshakes for secure communication.
- Cisco Unified Communications Manager (CUCM)
- In this module, we will dive into the comprehensive setup and configuration of Cisco Unified Communications Manager (CUCM). We’ll start with CUCM installation and cover crucial configurations like enterprise and service parameters, date-time groups, and device pools. You will also learn about managing media resources, defining locations and regions, and organizing end users. By the end of this module, you'll be equipped to manage and optimize CUCM for a seamless communication experience.
- Collaboration Protocols and Services
- In this module, we will explore the critical protocols and services that support Cisco collaboration solutions. We'll cover foundational network protocols such as CDP, LLDP, and DHCP, along with services like TFTP for configuration management and NTP for time synchronization. You will also learn about digital certificates, LDAP, DNS, and SNMP, which are essential for secure and efficient operation of your collaboration network.
- Endpoints
- In this module, we will focus on the configuration and management of SIP endpoints within a Cisco collaboration environment. We’ll cover everything from basic SIP call setup and control features to advanced endpoint provisioning techniques, such as manual installation, self-provisioning, and using the Bulk Administration Tool (BAT). You’ll also learn about troubleshooting common endpoint issues, configuring SIP OAuth, and onboarding Webex devices for seamless integration.
- Introduction: Gateways and Media Resources
- In this module, we will introduce the key concepts of gateways and media resources in Cisco collaboration solutions. We’ll start by discussing the fundamentals of T1 and E1 circuits, followed by an in-depth, step-by-step configuration of H.323 and MGCP gateways. By the end of this module, you will understand how to set up and manage these gateways effectively, enabling seamless communication across diverse networks.
- Media Resources
- In this module, we will delve into the selection and configuration of media resources crucial for enhancing the quality and functionality of Cisco collaboration solutions. You will learn how to choose and set up resources like conferencing, music on hold, and transcoders to ensure efficient and high-quality communication.
- CUCM Call Control
- In this module, we will explore the essential concepts of CUCM call control, including call flow terminology and the importance of digit manipulation. You will learn about various digit manipulation options and how to apply them effectively to manage call routing and numbering plans within your Cisco collaboration environment.
- Call Control Configuration
- In this module, we will cover the configuration of various call control elements within Cisco Unified Communications Manager. You'll learn how to set up standard local route groups, use translation patterns for number modification, and implement SIP route patterns with wildcards and special characters to optimize call routing and management.
- Quality of Service (QoS) Fundamentals
- In this module, we will delve into the fundamentals of Quality of Service (QoS) and its critical role in maintaining high voice and video quality in Cisco collaboration networks. We’ll cover common voice quality issues, QoS mechanisms, and specific techniques like QoS markings and queuing. By the end, you will be equipped with practical strategies and recommendations to enhance network performance and ensure reliable communication.
- QoS Configuration
- In this module, we will focus on configuring Quality of Service (QoS) on both routers and switches within a Cisco collaboration network. You will learn step-by-step how to apply QoS policies to prioritize voice and video traffic, ensuring a high-quality communication experience. Additionally, we’ll cover techniques for verifying these configurations to maintain network performance and reliability.
- Cisco Unity Connection (CUC)
- In this module, we will explore the setup and configuration of Cisco Unity Connection (CUC), a key component in Cisco's collaboration suite. You will learn how to install CUC, integrate it with Cisco Unified Communications Manager (CUCM) using SIP, and configure mailboxes and Message Waiting Indicators (MWI) to enhance user messaging and voicemail services.
- Cisco Webex
- In this module, we will explore the comprehensive management of Cisco Webex through the Webex Control Hub. You will learn how to add users manually, set up locations and numbers, and configure calling permissions and options. We will also cover the integration of the Webex Directory Connector and deployment of the Webex app to ensure efficient communication and collaboration across your organization.
- Exam Preparation
- In this module, we will guide you through the final steps of preparing for your Cisco certification exam. You’ll learn how to register for the exam, create a focused study plan, and apply practical strategies for exam day to help you succeed and achieve your certification goals.
Taught by
Packt - Course Instructors
