iOS Support Essentials (Live Online)

iOS Support Essentials is a two-day core class to teach you how to use and support iOS and how to get the most out of your iPhone or iPad. Students will learn how to share files, create documents, surf the web, back up and restore data, stay secure and keep software up to date, among other topics.Who Should AttendiOS Support Essentials is designed for all users of iOS, from new users to experienced IT Support staff who now have to support iOS devices. All exercises will be demonstrated in-class by the instructor. Students who have their own iPads or iPhones may bring them and follow along, but this is not necessary.Course Outline:Note: The curricula below comprise activities typically covered in a class at this skill level. The instructor may, at his/her discretion, adjust the lesson plan to meet the needs of the class.Lesson 1: Basic features & troubleshootingiOS Versions ComparedPower ManagementActivating, Upgrading or Downgrading iOSBacking Up & Restoring DataMultitasking & SplitscreenBackground Refresh & Data UsageMotion CoprocessorLesson 2: Email, Contacts & CollaborationAppleIDEmail, General PracticesMicrosoft ExchangeActive SynciCloud & iCloud FamilyContactsCalendarsManaging NotificationsSharepoint & WikisFacetimeLesson 3: Multimedia & PresentingCamera & VideoPhotos & PhotostreamConnecting to a TV or ProjectorAppleTVAirPlay & AlternativesHome SharingLesson 4: Apps & FilesApp StoreThe iOS File SystemSharing Files Between AppsAirDropDropBox, Google & Other Cloud ServicesEditing TextiBooks, E-books & PDFLesson 5: SecurityUnlocking & JailbreakingPasscode & EncryptionTouchIDRestrictionsGuided AccessFind My iPad/iPhone and Location ServicesApple Wallet & ApplePayNetwork Security for BusinessApp SecurityPhysical SecurityPrivate BrowsingStandards ComplianceLesson 6: Shortcuts & AccessibilityExtensions & KeyboardsEntering & Editing TextZooming & Inverting the DisplayVoiceOverDictation & SiriLesson 7: Custom AppsThe App Store Inside & OutVolume Purchase ProgramCustom B2B AppsBuy or Develop In-House?DashcodeXcodeiOS Developer ProgramPrerequisites: Students who attend iOS Support Essentials need not have any iPad or iPhone experience at all, but some familiarity with the iOS or other mobile OSes can help.