Business Process Analysis and Management (Live Online)

In this 4-day Business Process Analysis and Management course you will be equipped with the knowledge and skill sets to excel as a Business Process Analyst. This course fully prepares you for the Business Analysis certification examinations by the International Institute of Business Analysis (IIBA); the Association of Business Process Management Professionals International (ABPMP); and the Project Management Institute (PMI).Who should attendBusiness Process AnalystsBusiness Process ManagersProcess ArchitectBusiness AnalystsBusiness Systems AnalystsProject ManagersQuality Performance ManagersBusiness Process Improvement specialistsBusiness Process Innovation specialistsIT/IS specialistsChange Management specialistsInformation Technology Infrastructure Library specialistsLean, Scrum, and Six Sigma practitionersProduct ManagersTeam LeadersTrainersWhat you will accomplishAssess the effectiveness of current business processes and operational processesUnderstand the role and responsibilities of a business analystPlan and implement Business Analysis best practices using project management life cycles (e.g., waterfall/cascade, incremental, and agile).Understand and apply the Business Analysis Core Concept Model (BACCM) framework for business analysis to your organization’s business processesIdentify, evaluate, and prioritize opportunities to improve business processes by following a systematic 10-step business improvement processDevelop, create, and gain approval for the Business Process Management CaseMaster the knowledge and skills to map and model business processes at the enterprise-wide level as well as detailed workflow levelAssess and select business process performance controls, metrics and targetsPractice/apply a Framework for Process Improvement for your organizationIdentify and define complex business process steps using various modeling techniques and metrics such as:ANSI, Swim Lane, gap analysis, Business Process Diagrams, Unified Modeling Language (UML) system, SIPOC, and Value Stream Maps, Cause-and-Effect Diagrams, Pareto Diagrams, Business Process Flow Charts and Modeling, Cross- functional Process Map, McKinsey 7 S Framework, etc., etc.Demonstrate the knowledge and skills of systems modeling, process, and data modelingApply and implement best-practice business process modelling t techniques to transform business processesEvaluate solution effectiveness of business processesContribute to the achievement of breakthrough organizational performanceEnable a process-centered organizational cultureCourse Outline:Module 1: Introduction and Overview of Business Analysis1.1     What are “Business Processes?” and “What is a “Business Process Analysis?”1.2     What are the roles and responsibilities of a “Business Process Analyst”?1.3     What are the credible industry-wide certification options for a business analyst?1.4     What are some of the “business processes” in our organization?1.5     What the current business processes in our organization that appear to have “gaps” (e.g., out-of-control processes) or low process performance?1.6     What current business processes in our organization need improvement to achieve better outcomes (e.g., ROI) for our organization?Module 2: Business Analysis Planning and Monitoring [Initiate Phase]2.1     Assess the effectiveness of current business processes and operational processes to determine “gaps,” “out-of-control, ”need for improvement,” etc.2.2     Evaluate and prioritize potential incremental improvements (in business processes, etc.)2.3     Apply the relevant information (e.g., metrics-driven) elicited in the fact gathering process to create and analyze process models (Voice of the Business)2.4     Identify and actively engage key stakeholders (seeking the Voice of the Customer [VOC]). Determine the perceptions and views of stakeholders2.5     Initiate a business process analysis effort with clear objectives and an agreed-upon goals2.6     Decompose complex processes into lower level tasks and sub-processes using a decomposition model and diagram2.7     Complete estimates for: costs and deliver a realistic budget2.8     time commitments and deliver a practical schedule2.9     process improvement scope and deliver a scope model of realistic requirements  Module 3: Elicitation and Collaboration [Scope and Design Phase]3.1     Develop a Stakeholder Requirements Matrix based upon the deliberate steps of stakeholder identification, analysis, and buy-in commitment3.2     Build a strategy for active involvement/participation of stakeholders in assessing, improving, and sustaining business processes improvement3.3     Using elicitation techniques, acquire business process improvement requirements from stakeholders (Voice of the Customer) through:Group-based collaboration: Brainstorming, Focus Groups, Requirements Workshops, collaborative games3.4     Individual elicitation: Interviews, Observation, Survey/Questionnaire3.5     Research: Document Analysis, Interface Analysis, Benchmarking, Prototyping, and Market Analysis3.6     Identify and document business process(es) scope while alleviating scope creep3.7     Discover how to clarify and validate the current state (i.e., “status quo”) of the business process before jumping to possible “future state” solutionsModule 4: Life Cycle Management4.1     Verify, validate, and monitor document business rules analysis for different types of projects or process improvement initiatives4.2     Initiate a process analysis effort with a scope statement, vision statement, mission statement, and strategic objectives for the business process improvement initiatives or project(s)4.3     Identify opportunities to improve business processes by following a systematic10-step business improvement process4.4     Efficiently and effectively manage and streamline backlogs and item tracking4.5     Document, disseminate, review, and archive lessons learnedModule 5: Strategy Analysis [Improve and Control Phase]5.1     Identify your organization’s Key Performance Indicators (KPIs), Dashboard, Balance Scorecard, Strengths, Weaknesses, Opportunities, and Threats (SWOT) and other pertinent metrics for analyzing the current state (status quo)5.2     Conduct a business capability analysis, decision analysis, a financial analysis, and a risk analysis5.3     Identify realistic triggers for initiating business process analysis5.4     Systematically implement the selected improved processes for real time execution/implementation in the organization5.5     Determine a “Process Business Case” that is a good fit for our organization5.6     Create an effective business process analysis plan and business model canvasModule 6: Requirements Analysis and Design Definition6.1     Apply process modeling techniques and decision modelling techniques6.2     Complete thorough sequence diagrams6.3     Conduct business rules analyses6.4     Compile user stories, use case, roles and permissions6.5     Analyze and compile data dictionary, data modelling, data flow diagrams, and data mining6.6     Conduct cost-benefit and other metrics to identify and estimate the potential value that could be realized for each planned process improvementModule 7: Process Performance Measurement and Assessment7.1     Assess and select business process performance controls, metrics and targets:     Learn how to use/apply a robust tool kit of quality assessment and control tools, such as: Cause and Effect Diagrams; Control Charts; Flow-Charting; Histogram; Pareto Chart and Pareto Analysis; Run Charts; Scatter Diagrams; Statistical Sampling; Inspection     Understand how to use Root Cause Analysis (RCA) and Statistical Process Control (SPS) to analyze business processes to determine whether each process is “in-control” or “out-of-control” (and the “special” causes for an out-of-control process).     Create a Suppliers, Inputs, Process, Outputs, Customers (SIPOC) model and SIPOC process diagram/map for your organization7.2     Identify and define complex business process steps using various modeling techniques such as:Business Process Diagrams, Value Stream Maps, Swim Lane, etc.7.3     Apply the knowledge and skills to estimate process time and cycle time7.4     Gain the required level of competencies to follow the basic steps in improving business process performance7.5     Identify and document business process(es) scope while alleviating scope creep7.6     Develop and apply a Framework for Process Improvement for your organization. Module 8: Solution Evaluation and Process Transformation8.1     Effectively apply best-practice business process modelling and improvement techniques for targeted (problematic) business processes (i.e., out-of-control)8.2     For process gaps or deficiencies, conduct a thorough Root-Cause Analysis8.3     For solution evaluation, determine acceptance and evaluation criteria along with pertinent metrics and Key Performance Indicators (KPI)8.4     Identify agreed-upon and required business process changes, detail the impacts of each business process change initiative, and develop a transition plan and backlog of less prioritized business process changes8.5     Submit for approval a very detailed business process plan for the implementation of the business process solution initiative or project8.6     Evaluate solution effectiveness of planned business process improvements8.7     Determine Return on Investment (ROI), cost-benefit analysis, internal rate of return, and other metrics to document process improvements8.8     Encourage design of new business directions and business processes8.9     Implement the achievement of breakthrough or transformational organizational performance8.10     Enable and sustain a process-centered organizational culture