Being a successful cloud consultant is finding the balance of soft skills and hard skills when investigating and solving customer problems. This course is designed to improve students’ understanding of key soft skills necessary to become successful cloud consultants. The course's first week provides foundational knowledge of what cloud consulting is and then dives into important skills for solving customers’ business problems. During the second week, students learn how to work with customers (gather requirements, propose a solution, plan and build out the project, monitor progress, and conclude final tasks) and how different soft skills can help them throughout all stages of the process. The third week of the course focuses on helping students develop and maintain strong business relationships. The main emphasis of this week is on developing soft skills that are necessary to build relationships, earn trust, manage changes, establish a brand, and build a good reputation. Finally, in week 4, students receive different recommendations and techniques on how to design a plan to improve their soft skills and grow as a leader.
Overview
Syllabus
Week 1: Thinking as a Cloud Consultant
Introducing Cloud Consulting
Improving critical thinking skills
Developing analytical skills
Week 2: Designing solutions and managing projects
Communicating, analyzing, and designing solutions
Managing time and projects
Concluding the project
Week 3: Managing Relationships
Strengthening relationships
Creating your brand
Week 4: Building your Career
Continuously improving skills
Preparing for technical questions
Taught by
Alex G and Oksana Hoeckele
