By the end of this project, you will create a Google Sheet that receives customer requests, tracks employee workload, and provides a small business with an overview of current project status and historical data for completed projects. You will learn how to create a custom form and use the data from the form to track requests, assign work to employees, and create a snapshot of current and past projects. Throughout the project you will leverage formulas to automate the Google Sheet in order to effectively and efficiently manage day to day operations.
Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.
Overview
Syllabus
- Create Customer Support Data with Google Sheets
- By the end of this project, you will create a Google Sheet that receives customer requests, tracks employee workload, and provides a small business with an overview of current project status and historical data for completed projects. You will learn how to create a custom form and use the data from the form to track requests, assign work to employees, and create a snapshot of current and past projects. Throughout the project you will leverage formulas to automate the Google Sheet in order to effectively and efficiently manage day to day operations.
Taught by
Melissa Al-Shaer
