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Trailhead

Build Better with UX

Salesforce via Trailhead

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Overview

Refine your user experience skills with these powerful tips from the Salesforce UX team.
  • Dig into user experience process, tools, techniques, and best practices.
  • Learn how to talk to your users, discover what they need, and influence design decisions.
  • Explore the Salesforce user research personas and learn how to use them at your business.
  • Get to know prototypes and how to use Salesforce Lightning Design System to build them.

Syllabus

  • User Experience Basics
    • Learn About User Experience Design
    • Define Project Scope and Requirements
    • Create UX Artifacts
    • Choose Tools and Request Feedback
  • UX Research Basics
    • Define Your Research Plan
    • Craft Your Questions
    • Collect Your Data
    • Analyze Your Findings
    • Tell Your Story with Feeling
  • UX Personas for Salesforce
    • Get Started with Personas
    • Learn About Sales Cloud Personas
    • Learn About Service Cloud Personas
    • Learn About Marketing Cloud Personas
    • Learn About Experience Cloud Personas
    • Work with Personas
  • UX Prototyping Basics
    • Get Started with Prototyping
    • Create a Prototyping Plan
    • Use Salesforce Lightning Design System to Build a Prototype
    • Iterate on Your Prototype
    • Share Your Prototype and Get Feedback

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