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An Introduction to IT Service Management (ITSM) in ServiceNow
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Classroom Contents
What Is ServiceNow?
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- 1 What is ServiceNow?
- 2 Tips on Having A Successful ServiceNow Implementation — 5 KEY Steps from CEO of GlideFast Consulting
- 3 ServiceNow Overview and Demo
- 4 An Introduction to ITOM in ServiceNow
- 5 An Introduction to Human Resources (HR) in ServiceNow
- 6 An Introduction to IT Service Management (ITSM) in ServiceNow
- 7 An Introduction to Security Operations (SecOps) in ServiceNow
- 8 An Introduction to Governance, Risk & Compliance (GRC) in ServiceNow
- 9 An Introduction to Customer Workflows in ServiceNow
- 10 An Introduction to Service Portal in ServiceNow
