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Reframing Incidents: Using Reactive Work to Enhance Customer Satisfaction

Reframing Incidents: Using Reactive Work to Enhance Customer Satisfaction

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We should all be declaring more incidents | Martha Lambert | LeadDev Berlin 2023

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We should all be declaring more incidents | Martha Lambert | LeadDev Berlin 2023

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Reframing Incidents: Using Reactive Work to Enhance Customer Satisfaction

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  1. 1 We should all be declaring more incidents | Martha Lambert | LeadDev Berlin 2023

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