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Transform Contact Center Customer Experience with Generative AI

Transform Contact Center Customer Experience with Generative AI

Google Cloud Tech via YouTube Direct link

Intro

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Intro

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Classroom Contents

Transform Contact Center Customer Experience with Generative AI

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  1. 1 Intro
  2. 2 Agenda
  3. 3 Agent Assist
  4. 4 Conversational Insights
  5. 5 CCI Platform
  6. 6 IBA Only
  7. 7 Workforce Management
  8. 8 Mina
  9. 9 Alex
  10. 10 Jen
  11. 11 Implementation
  12. 12 Future plans
  13. 13 Digital transformation

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