Completed
investigate root cause
Class Central Classrooms beta
YouTube videos curated by Class Central.
Classroom Contents
Team Rises From Crisis: Leveraging Incidents for Growth and Improvement
Automatically move to the next video in the Classroom when playback concludes
- 1 intro
- 2 preamble
- 3 about dor
- 4 how the 'storm' will affect your team?
- 5 how resilient your team is?
- 6 1. growth culture
- 7 supportive environment
- 8 space for experimentation
- 9 empower champions
- 10 recap of 1.
- 11 2. handle the incident
- 12 identify the incident
- 13 activate response team
- 14 containment
- 15 investigate root cause
- 16 restore and recover
- 17 communicate with stakeholders
- 18 recap of 2.
- 19 3. rise
- 20 post-mortem
- 21 pre-mortem
- 22 increase resiliency
- 23 share your knowledge
- 24 recap of 3.
- 25 conclusion
- 26 thank you
