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Your At Home Guide to Building Customer Empathy

Your At Home Guide to Building Customer Empathy

Stanford Online via YouTube Direct link

Journey Map

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Journey Map

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Classroom Contents

Your At Home Guide to Building Customer Empathy

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  1. 1 Introduction
  2. 2 The Funnel
  3. 3 Journey Map
  4. 4 Real Time Capture
  5. 5 Key Quotes
  6. 6 Survival Shuffle
  7. 7 Focus Meaning
  8. 8 Frame Evaluation
  9. 9 Fill the Funnel
  10. 10 Body Language
  11. 11 Question
  12. 12 Trust Building

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