Need-Finding and Empathy - Why Your Customers Can't Tell You What They Want

Need-Finding and Empathy - Why Your Customers Can't Tell You What They Want

Stanford Online via YouTube Direct link

Design Thinking

2 of 16

2 of 16

Design Thinking

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Need-Finding and Empathy - Why Your Customers Can't Tell You What They Want

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  1. 1 Intro
  2. 2 Design Thinking
  3. 3 Design Thinking Mindset
  4. 4 People Not the Problem
  5. 5 Henry Ford Quote
  6. 6 The Problem with Your Problem
  7. 7 Three Types of Thinking
  8. 8 The Five Basic Skills
  9. 9 Developing Insights
  10. 10 Frameworks
  11. 11 Empathy Framework
  12. 12 Conclusion
  13. 13 Failure and risktaking
  14. 14 Google Glass
  15. 15 Design Thinking Traits
  16. 16 Over Analysis

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