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Intro
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Classroom Contents
Evolution of Incident Management at Slack
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- 1 Intro
- 2 History of Slack
- 3 Reliability Crisis
- 4 Incident Management Vision
- 5 Incident Management Plan
- 6 Incident Management Training
- 7 Severity Levels
- 8 Major IC
- 9 Major IC oncall
- 10 Major IC responsibility
- 11 Simultaneous incidents
- 12 Area Command
- 13 Long Duration Incidents
- 14 Pillar Incidents
- 15 Whats Next
- 16 Ongoing Challenges
- 17 Recruitment and Training
- 18 Challenge of Success
