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Design to Meet SLAs and Mitigate Incidents Quickly
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Classroom Contents
Confessions of a Systems Engineer - Learning from My 20+ Years of Failure
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- 1 Intro
- 2 There Are No Safe Changes
- 3 Minimize the Blast Radius on Changes
- 4 Monitor Accurately and Measure Thoroughly
- 5 Automate Mitigations
- 6 Degraded Service Modes, or An Imperfect Experience Usually Beats a Nonexistent One
- 7 Use Functional Gates Pre-, Post- and During Releases
- 8 Design to Meet SLAs and Mitigate Incidents Quickly
- 9 Regularly Exercise All Processes and Tools
- 10 Enforce Processes with Technology
- 11 Redirect or Drop Traffic Aggressively During Incidents
- 12 Production Quality Tools
- 13 Sanitize and Verify Inputs
- 14 Understand All of the Scenarios You Support
- 15 Transition Service Responsibilities Carefully
