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Complexity
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Classroom Contents
Are We Getting Better Yet? - Progress Toward Safer Operations
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- 1 Complexity
- 2 Law of Stretched Systems
- 3 Prioritize a learn and adapt safety mode over a prevent and fix safety mode
- 4 Prevent & Fix
- 5 Learn & Adapt
- 6 Measuring progress
- 7 Metrics anchor the story and the story gives meaning to the metrics
- 8 Barriers and guardrails are used to prevent people from repeating mistakes
- 9 Performance variability
- 10 Ensure positive outcomes through activities like team practice and chaos experiments
- 11 Chaos experiments as scrimmage
- 12 Incidents are a source of insights
- 13 Service Level Objectives
- 14 Control vs Influence
- 15 Watch the inputs Influence the outputs
- 16 Opportunity vs Obligation
- 17 Judging human performance with metrics applies conclusions without context
- 18 Recording performance metrics promotes one perspective over others
- 19 Interview Debriefing
- 20 Ask deeper questions
- 21 How close to the safety boundary is the pod autoscaler pushing my infrastructure?
- 22 Are my cloud provider's staff a team player in my sociotechnical system?
- 23 Recap
