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How users feel matters
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Classroom Contents
From Nothing to SRE - Practical Guidance
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- 1 Intro
- 2 Where do I start
- 3 Oncall
- 4 Why SRE is relevant
- 5 Common challenges
- 6 IT Software Engineering
- 7 Complexity
- 8 Risk
- 9 Where do we start
- 10 Culture
- 11 The Conventional Way
- 12 The Alternative Way
- 13 The Handoff Word
- 14 Ryan Kitchens Netflix
- 15 Reliability
- 16 Incentives
- 17 Gates
- 18 Carrot not the stick
- 19 SRE is a force multiplier
- 20 How users feel matters
- 21 Unsolved problems
- 22 Architecture
- 23 SRE Community
- 24 Questions
