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Human Error
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Classroom Contents
Building Resilience - How to Learn More from Incidents
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- 1 Introduction
- 2 A story about a plane
- 3 Structure
- 4 Why
- 5 Complex Systems
- 6 Two Things to Think About
- 7 Language Matters
- 8 Alfonzo Panis
- 9 The B17
- 10 Cockpit Design
- 11 Human Error
- 12 Counterfactual Reasoning
- 13 Normative Language
- 14 Post Incident Review
- 15 Asking Better Questions
- 16 Critical Insights
- 17 Review Planning
- 18 Summary
