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Telephonic Communication Skills Part II
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Classroom Contents
Soft Skills
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- 1 Soft Skills Promo
- 2 Introduction to Soft Skills
- 3 Aspects of Soft Skills
- 4 Effective Communication Skills
- 5 Classification of Communication
- 6 Personality Development
- 7 Positive Thinking
- 8 Telephonic Communication Skills Part I
- 9 Telephonic Communication Skills Part II
- 10 Communicating Without Words
- 11 Paralanguage
- 12 Proxemics
- 13 Haptics: The Language of Touch
- 14 Meta-communication
- 15 Listening Skills
- 16 Types of Listening
- 17 Negotiation Skills
- 18 Negotiation Strategies
- 19 Culture as Communication
- 20 Communicating across Cultures
- 21 Organizational Communication
- 22 Communication Breakdown Part I
- 23 Communication Breakdown Part II
- 24 Advanced Writing Skills
- 25 Principles of Business Writing
- 26 Types of Business Writing Part I
- 27 Types of Business Writing - Part II
- 28 Business Letters
- 29 Business Letters: Format & Style
- 30 Types of Business Letters Part I
- 31 Types of Business Letters Part II
- 32 Report Writing
- 33 Types of Reports
- 34 Strategies for Report Writing Part I
- 35 Strategies for Report Writing Part II
- 36 Evaluation and Organization of Data
- 37 Structure of Reports: Part-I
- 38 Structure of Reports: Part-II
- 39 Report Style: Part I
- 40 Report Style: Part II
- 41 Group Communication
- 42 Leadership Skills
- 43 Group Discussion: Part I
- 44 Group Discussion: Part II
- 45 Meeting Management
- 46 Adaptability and Work Ethics
- 47 Advanced Speaking Skills
- 48 Oral Presentations, Speeches, and Debates
- 49 Combating Nervousness
- 50 Patterns and Methods of Presentation
- 51 Oral Presentation: Planning & Preparation
- 52 Making Effective Presentations
- 53 Speeches for Various Occasions
- 54 Interviews
- 55 Planning and Preparation: Part-1
- 56 Planning and Preparation: Part II
- 57 Drafting an Effective Resume
- 58 Facing Job Interviews: Part- I
- 59 Facing Job Interviews: Part II
- 60 Emotional Intelligence and Critical Thinking
- 61 Applied Grammar
