Completed
Poor Customer Service
Class Central Classrooms beta
YouTube playlists curated by Class Central.
Classroom Contents
Sleepless in the C-Suite - Creating a World-Class Emergency Department
Automatically move to the next video in the Classroom when playback concludes
- 1 Intro
- 2 The Good Old Days for Hospital CEOs
- 3 MHA: Make your Doctors Happy and Live Happily Ever After
- 4 Key Challenge: Navigating the Transition
- 5 Goals and Role Definition
- 6 Misalignment of Incentives under Population Health
- 7 Admissions!!!
- 8 Poor Customer Service
- 9 Lack of Leadership
- 10 Payor Contracting
- 11 Irrelevancy
- 12 Conflicts with Community Physicians
- 13 Lack of Alternatives
