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Service Level Agreement (SLA)
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Classroom Contents
Site Reliability Engineering at Google
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- 1 Intro
- 2 Reliability is easy to take for granted
- 3 What is Site Reliability Engineering (SRE)?
- 4 Part I: Dev and Ops
- 5 Is conflict inevitable?
- 6 Service Level Agreement (SLA)
- 7 What do you spend your budget on?
- 8 The rule
- 9 Two nice features of Error Budgets
- 10 Part II: Staffing, Work, Ops Overload
- 11 SRE hires only coders
- 12 50% cap on Ops work
- 13 Keep DEV in the rotation
- 14 Speaking of Dev and Ops work...
- 15 SRE Portability
- 16 Part III: Death, taxes, and outages...
- 17 Minimize Damage
- 18 A word on practice...
- 19 Wheel of Misfortune
- 20 Prevent recurrence
- 21 Post-mortem philosophy
- 22 Summary
- 23 O'Reilly Book
