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Improving the incident response process
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Classroom Contents
Should I Worry? A Cross Cultural Examination of Account Security Incident Response
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- 1 Intro
- 2 Cross cultural interview study of users' process of incident response (n=67)
- 3 Carefully designed methodology to ensure validity
- 4 Extensive training to ensure cross-country validity
- 5 Users' causal attributions (classifications) of the incident
- 6 Decision to take action depends on mental model & strength of mental model
- 7 11 took an off-platform action post- notification
- 8 Cross-cultural differences in response process relate to internet censorship, collectivism & platform use
- 9 Improving the incident response process
