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Introduction
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Classroom Contents
Delivering Digital-First Customer Service: Transforming Service Organizations
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- 1 Introduction
- 2 Enable service as a driver of brand experience through innovation
- 3 How to reinvent customer service to be digital first
- 4 How to use data and automation to deliver outstanding service
- 5 Service leaders that are driving change and business results
- 6 Razer: Delivering superior customer service
- 7 Turning Point: Accelerating digital first service in a global pandemic
- 8 Five Pillars of a Market-Leading Culture Discussion
- 9 Annette’s wrap up
