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Classroom Contents
Obstacles & Patterns to Maximize Flow in IT Operations
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- 1 Intro
- 2 Flow
- 3 DevOps Flow
- 4 Good vs Service
- 5 Systems Thinking
- 6 Interaction
- 7 Why
- 8 Trust
- 9 Customer Focus
- 10 Fight the Vision
- 11 Value Stream Mapping
- 12 Standardise Your Work
- 13 Conbond
- 14 Muda
- 15 Kaizen
- 16 Efficiency
- 17 Quality at the Source
- 18 Go and See
- 19 Practice Teach
- 20 Review
- 21 Lean
- 22 Cross Team Sites
- 23 Ops People
- 24 Lean vs Service
- 25 History of Kaizen
