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Prioritizing Fixes and Determining Root Causes
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Classroom Contents
Network Incidents - What to Know Before the Chaos Strikes
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- 1 Introduction to Network Incidents
- 2 Examples of Major Network Incidents
- 3 Anatomy of a Network Incident
- 4 Common Triggers and Consequences
- 5 Preparation and Redundancy
- 6 Building an Out-of-Band Management Network
- 7 Importance of Data Backups
- 8 Conducting Regular System Audits
- 9 Developing Comprehensive Documentation
- 10 The Importance of Drills and Simulations
- 11 Staying Calm During Network Incidents
- 12 Gathering Initial Information
- 13 Establishing Incident Command
- 14 Securing Communication Channels
- 15 Prioritizing Fixes and Determining Root Causes
- 16 Common Pitfalls During Incidents
- 17 Post-Incident Review and Learning
- 18 Final Thoughts and Conclusion
