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Creating Vendor Runbooks
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Classroom Contents
Managing Vendor Incidents - Strategies for Effective Incident Management
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- 1 Introduction and Speaker Background
- 2 Understanding Vendor Incidents
- 3 Classifying Vendors by Tiers
- 4 Building Positive Vendor Relationships
- 5 Handling Vendor Incidents
- 6 Clarifying Vendor Relationship Ownership
- 7 Integrating External Services with Your Website
- 8 Handling Documentation Site Issues
- 9 Creating Vendor Runbooks
- 10 Essential Vendor Information to Collect
- 11 Contacting Vendors During Incidents
- 12 Engaging Your Support Team
- 13 Post-Incident Reviews and Vendor Relationships
- 14 Summary and Final Thoughts
