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Jira Service Desk - IT Service Desk Workflows
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Classroom Contents
Learn Jira Service Desk - ITSM-ITIL
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- 1 Jira Service Desk - Quick Introduction, Creating a Project and Raising Tickets
- 2 Jira Service Desk - Create your own queue
- 3 Jira Service Desk - IT Service Desk Workflows
- 4 Jira Service Desk - Create a request type
- 5 Jira Service Desk - Hide fields and setting default field values
- 6 Jira Service Desk - Customise Customer Portal and Help Centre
- 7 Jira Service Desk - Application level configurations
- 8 Jira Service Desk - Customer permissions
- 9 GetAnswers - Displaying transition buttons on the customer portal
- 10 Jira Service Desk - Customer notifications
- 11 Jira Service Desk - Custom notification with Automation
- 12 GetAnswers - Best practice to setup support levels
