ITIL V3 Foundation

ITIL V3 Foundation

Tutorials Point (India) Ltd. via YouTube Direct link

ITIL Introduction and History

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1 of 119

ITIL Introduction and History

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Classroom Contents

ITIL V3 Foundation

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  1. 1 ITIL Introduction and History
  2. 2 Evolution of ITIL
  3. 3 Standard Based on ITIL
  4. 4 ITIL V3 Life Cycle Approach
  5. 5 Basic Concepts
  6. 6 RACI and PDCA
  7. 7 Compliance and Governance
  8. 8 ITIL Process and Positions
  9. 9 Service Strategy
  10. 10 Demand Management
  11. 11 Key Concepts Core Services Vs Supporting Service
  12. 12 Pattern of Business Activity PBA and User Profile
  13. 13 SP Vs SLP
  14. 14 Business Relationship Management
  15. 15 Demand Management - Metrics Roles and Responsibilities
  16. 16 Real Time Example
  17. 17 Service Portfoilo Management
  18. 18 Service Portfolio And Service Portfolio Structure
  19. 19 Service Portfolio Activities
  20. 20 Service Portfolio - Metrics Roles and Responsibilities
  21. 21 Financial Management
  22. 22 Financial Management - Key Concepts
  23. 23 Service Valuation
  24. 24 Service Investment Analysis
  25. 25 Accounting
  26. 26 Cost Units & Cost Categories : Types
  27. 27 Business Case
  28. 28 Business Impact Analysis & Activities
  29. 29 Financial Management - Metrics Roles and Responsibilities
  30. 30 Service Design Activities
  31. 31 Service Catalog Management
  32. 32 Service Design - Key Concepts
  33. 33 Service Design - Metrics Roles and Responsibilities
  34. 34 Service Level management
  35. 35 Service Level management - Key Concepts
  36. 36 Elements of SLA
  37. 37 Service Level management - Metrics Roles and Responsibilities
  38. 38 Availability Management
  39. 39 Availability Management - Key Concepts
  40. 40 Availability Metrics
  41. 41 Availability Management - Metrics Roles and Responsibilities
  42. 42 Capacity Management
  43. 43 Capacity Management - Key Concepts
  44. 44 Capacity Management - Metrics Roles and Responsibilities
  45. 45 Supplier Management
  46. 46 Supplier Management - Key Concepts
  47. 47 Supplier Management - Metrics Roles and Responsibilities
  48. 48 Information Security Management
  49. 49 Information Security Management - Key Concepts
  50. 50 Information Security Management - Metrics Roles and Responsibilities
  51. 51 Service Continuity Management
  52. 52 Service Continuity Management - Key Concepts
  53. 53 Life Cycle Approach to ITSCM
  54. 54 Service Continuity Management- -Metrics Roles and Responsibilities
  55. 55 Service Transition
  56. 56 Service Asset and Configuration Management
  57. 57 Service Transition - Key Concepts
  58. 58 Service Transition - Activities
  59. 59 Service Transition - Metrics Roles and Responsibilities
  60. 60 Change Management
  61. 61 Scope of Change Management
  62. 62 Change Types
  63. 63 Change Advisor Board
  64. 64 Change Management Activities
  65. 65 Change Management - Metrics Roles and Responsibilities
  66. 66 Release and Deployment Management
  67. 67 Release and Deployment Management - Key Concepts
  68. 68 Deployment Methods and Objectives
  69. 69 Release and Deployment Management - Metrics Roles and Responsibilities
  70. 70 Service Operation
  71. 71 Service Desk
  72. 72 Service Operation - Key Concepts
  73. 73 Central Service Desk
  74. 74 Local or Distributed Service Desk
  75. 75 Virtual Service Desk
  76. 76 Follow the Sun Mode
  77. 77 Specialized Service Desk
  78. 78 Skills and Activities
  79. 79 Service Operation - Metrics Roles and Responsibilities
  80. 80 Event Management
  81. 81 Types of Event and Activities
  82. 82 Event Management - Metrics Roles and Responsibilities
  83. 83 Incident Management
  84. 84 Incident Detection and Recording
  85. 85 ITIL V3 - Classification Prioritisation and Initial Support
  86. 86 Investigation and Diagnosis
  87. 87 Resulation and Recory
  88. 88 Icident Closure
  89. 89 Incident Management - Metrics Roles and Responsibilities
  90. 90 Problem Management
  91. 91 Problem Management Types
  92. 92 Problem Management - Metrics Roles and Responsibilities
  93. 93 Request Fufillment
  94. 94 Request Fufillment - Key Concepts
  95. 95 Request Fufillment - Metrics Roles and Responsibilities
  96. 96 Assess management
  97. 97 Assess management - Activities
  98. 98 Assess management - Metrics Roles and Responsibilities
  99. 99 IT Operations Management
  100. 100 Techinical Management
  101. 101 Application management
  102. 102 Continual Service Improvement
  103. 103 Continual Service Improvement - Key Concepts
  104. 104 7 Step Improvement Process
  105. 105 Continual Service Improvement - Metrics Roles and Responsibilities
  106. 106 Service Catalogue Management
  107. 107 Service Portfolio Management
  108. 108 Financial Management
  109. 109 Service Level Management
  110. 110 Availability Management
  111. 111 Capacity Management
  112. 112 Supplier Management Example
  113. 113 Information Security Management Example
  114. 114 IT Service Continuity Management Example
  115. 115 Service Asset & Configuration Management Example
  116. 116 Change Management Example
  117. 117 Release and Deployment Management Example
  118. 118 Tutorix Simply Easy Learning Steps
  119. 119 Tutorix Brings Simply Easy Learning

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