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ITIL Introduction and History
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Classroom Contents
ITIL V3 Foundation
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- 1 ITIL Introduction and History
- 2 Evolution of ITIL
- 3 Standard Based on ITIL
- 4 ITIL V3 Life Cycle Approach
- 5 Basic Concepts
- 6 RACI and PDCA
- 7 Compliance and Governance
- 8 ITIL Process and Positions
- 9 Service Strategy
- 10 Demand Management
- 11 Key Concepts Core Services Vs Supporting Service
- 12 Pattern of Business Activity PBA and User Profile
- 13 SP Vs SLP
- 14 Business Relationship Management
- 15 Demand Management - Metrics Roles and Responsibilities
- 16 Real Time Example
- 17 Service Portfoilo Management
- 18 Service Portfolio And Service Portfolio Structure
- 19 Service Portfolio Activities
- 20 Service Portfolio - Metrics Roles and Responsibilities
- 21 Financial Management
- 22 Financial Management - Key Concepts
- 23 Service Valuation
- 24 Service Investment Analysis
- 25 Accounting
- 26 Cost Units & Cost Categories : Types
- 27 Business Case
- 28 Business Impact Analysis & Activities
- 29 Financial Management - Metrics Roles and Responsibilities
- 30 Service Design Activities
- 31 Service Catalog Management
- 32 Service Design - Key Concepts
- 33 Service Design - Metrics Roles and Responsibilities
- 34 Service Level management
- 35 Service Level management - Key Concepts
- 36 Elements of SLA
- 37 Service Level management - Metrics Roles and Responsibilities
- 38 Availability Management
- 39 Availability Management - Key Concepts
- 40 Availability Metrics
- 41 Availability Management - Metrics Roles and Responsibilities
- 42 Capacity Management
- 43 Capacity Management - Key Concepts
- 44 Capacity Management - Metrics Roles and Responsibilities
- 45 Supplier Management
- 46 Supplier Management - Key Concepts
- 47 Supplier Management - Metrics Roles and Responsibilities
- 48 Information Security Management
- 49 Information Security Management - Key Concepts
- 50 Information Security Management - Metrics Roles and Responsibilities
- 51 Service Continuity Management
- 52 Service Continuity Management - Key Concepts
- 53 Life Cycle Approach to ITSCM
- 54 Service Continuity Management- -Metrics Roles and Responsibilities
- 55 Service Transition
- 56 Service Asset and Configuration Management
- 57 Service Transition - Key Concepts
- 58 Service Transition - Activities
- 59 Service Transition - Metrics Roles and Responsibilities
- 60 Change Management
- 61 Scope of Change Management
- 62 Change Types
- 63 Change Advisor Board
- 64 Change Management Activities
- 65 Change Management - Metrics Roles and Responsibilities
- 66 Release and Deployment Management
- 67 Release and Deployment Management - Key Concepts
- 68 Deployment Methods and Objectives
- 69 Release and Deployment Management - Metrics Roles and Responsibilities
- 70 Service Operation
- 71 Service Desk
- 72 Service Operation - Key Concepts
- 73 Central Service Desk
- 74 Local or Distributed Service Desk
- 75 Virtual Service Desk
- 76 Follow the Sun Mode
- 77 Specialized Service Desk
- 78 Skills and Activities
- 79 Service Operation - Metrics Roles and Responsibilities
- 80 Event Management
- 81 Types of Event and Activities
- 82 Event Management - Metrics Roles and Responsibilities
- 83 Incident Management
- 84 Incident Detection and Recording
- 85 ITIL V3 - Classification Prioritisation and Initial Support
- 86 Investigation and Diagnosis
- 87 Resulation and Recory
- 88 Icident Closure
- 89 Incident Management - Metrics Roles and Responsibilities
- 90 Problem Management
- 91 Problem Management Types
- 92 Problem Management - Metrics Roles and Responsibilities
- 93 Request Fufillment
- 94 Request Fufillment - Key Concepts
- 95 Request Fufillment - Metrics Roles and Responsibilities
- 96 Assess management
- 97 Assess management - Activities
- 98 Assess management - Metrics Roles and Responsibilities
- 99 IT Operations Management
- 100 Techinical Management
- 101 Application management
- 102 Continual Service Improvement
- 103 Continual Service Improvement - Key Concepts
- 104 7 Step Improvement Process
- 105 Continual Service Improvement - Metrics Roles and Responsibilities
- 106 Service Catalogue Management
- 107 Service Portfolio Management
- 108 Financial Management
- 109 Service Level Management
- 110 Availability Management
- 111 Capacity Management
- 112 Supplier Management Example
- 113 Information Security Management Example
- 114 IT Service Continuity Management Example
- 115 Service Asset & Configuration Management Example
- 116 Change Management Example
- 117 Release and Deployment Management Example
- 118 Tutorix Simply Easy Learning Steps
- 119 Tutorix Brings Simply Easy Learning
