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ITIL®4 - DSV - Engage - Foster Stakeholder Relationships - 12/38
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Classroom Contents
ITIL 4 Managing Professional Transition Training
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- 1 ITIL®4 Managing Professional Transition Training Course Introduction (ITIL V4)
- 2 ITIL® 4 Foundation - Introduction to ITIL 4 - (02/41)
- 3 ITIL® 4 - Key Concepts - Understanding Value, Providers and Consumers (04/41)
- 4 ITIL® 4 - Key Concepts of Service Management - Service Relationships (05/41)
- 5 ITIL® 4 - Key Concepts of Service Management - Outcomes, Costs and Risks (06/41)
- 6 ITIL® 4 - Key Concepts - Utility and Warranty (07/41)
- 7 ITIL® 4 - Introduction to the Four Dimensions (08/41)
- 8 ITIL® 4 - First Dimension - Organizations and People (09/41)
- 9 ITIL® 4 - Second Dimension - Information and Technology (10/41)
- 10 ITIL® 4 - Third Dimension - Partners and Suppliers (11/41)
- 11 ITIL® 4 - Fourth Dimension - Value Streams and Processes (12/41)
- 12 ITIL® 4 - External Factors (13/41)
- 13 ITIL® 4 - The ITIL Service Value System (14/41)
- 14 ITIL® 4 - The Service Value Chain (15/41)
- 15 ITIL® 4 - Principles (16/41)
- 16 ITIL® 4 - Principle interaction (24/41)
- 17 ITIL®4 - CDS - Organisational Structure - 01/44
- 18 ITIL®4 - CDS - Collaborative Culture - 02/44
- 19 ITIL®4 - CDS - Teams Roles and Competencies - 03/44
- 20 ITIL®4 - CDS - Working to a Customer Orientated Mindset - 05/44
- 21 ITIL®4 - CDS - Results Based Measuring and Reporting - 11/44
- 22 ITIL®4 - CDS - Value Streams - 22/44
- 23 ITIL®4 - CDS - Swarming - 38/44
- 24 ITIL® 4 - DSV - Customer Journey Introduction - 01/38
- 25 ITIL®4 - DSV - The Concept of Customer Journey - 02/38
- 26 ITIL®4 - DSV - Engage - Foster Stakeholder Relationships - 12/38
- 27 ITIL®4 - DSV - Offer - Designing Digital Service Experiences - 18/38
- 28 ITIL®4 - HVIT - Definitions - High Velocity IT (01/10)
- 29 ITIL®4 - HVIT - Objectives - High-Velocity IT (02/10)
- 30 ITIL®4 - HVIT - The Digital Product Lifecycle - High-Velocity IT (03/10)
- 31 ITIL®4 - HVIT - Principles, Models and Concepts - High Velocity IT (04/10)
- 32 ITIL®4 - HVIT - Culture - High-Velocity IT (05/10)
- 33 ITIL®4 Exams from ONLY £200 (~$255)
