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Customer experience team
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Classroom Contents
Articulating Risk to Senior Management - Enabling Informed Decision-Making
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- 1 Introduction
- 2 Defining the level of risk
- 3 Risk management frameworks
- 4 Leveling risk
- 5 Defining risk
- 6 We are not special
- 7 We are on the curve
- 8 Risk register
- 9 Business acumen
- 10 Change business activities
- 11 Customer experience team
- 12 Amazon
- 13 Debate
- 14 Metrics
- 15 Two ways we view information security
- 16 Question for the audience
- 17 The challenge
- 18 DDoS protection example
- 19 Demonstrating tangible risk reduction
- 20 Demonstrating longterm value
- 21 Are we getting up to the level
- 22 Impact and likelihood
- 23 Breaking up portfolios
- 24 Longterm security improvement program
- 25 Know your baseline
- 26 Perimeter defense
- 27 Operational metrics
- 28 How to boil them up
- 29 Communication and marketing risk
- 30 Getting the right message to the right people
- 31 Question the numbers
