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above the line, below the line
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Classroom Contents
Incident Response: A Scientific Approach to Improving System Reliability
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- 1 intro
- 2 preamble
- 3 incident response can learn from safety engineers in other domains
- 4 a definition...
- 5 catastrophe is always around the corner
- 6 incident response isn't easy
- 7 an overreliance of dashboards and runbooks
- 8 guesswork
- 9 spending a long time on the wrong hypothesis
- 10 fear of failure
- 11 'history doesn't repeat itselg but it often rhymes'
- 12 'it seems easy to look back at an incident and determine what went wrong ...'
- 13 normative language
- 14 mechanistic reasoning
- 15 above the line, below the line
- 16 change introduces new forms of failure
- 17 experienced troubleshootes rely more on case-based strategies
- 18 science - definition
- 19 the theory of falsifiability
- 20 'a more scientific, hypothesis-driven, approach to how humans perform ... can improve reliability
- 21 why bother?
- 22 3 steps
- 23 all practitioner acts are a gamble
- 24 thank you
