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Intro
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Classroom Contents
How to Deal with Difficult People at Work
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- 1 Intro
- 2 Who are your zombies?
- 3 Types of zombies
- 4 What makes people happy at work?
- 5 Relationships with your coworkers
- 6 Be the best version of yourself
- 7 The golden rule vs. the platinum rule
- 8 The power of personality
- 9 Personality is not a choice
- 10 Your zombie's matrix
- 11 Openness
- 12 Conscientiousness
- 13 Extroversion
- 14 Agreeableness
- 15 Neuroticism
- 16 Example strategies
- 17 How people skills are involved
- 18 People skills can be learned
