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Enable Service as a Driver of Brand Experience Through Innovation

Enable Service as a Driver of Brand Experience Through Innovation

Oracle via YouTube Direct link

Pillar 3 Customer Understanding

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Pillar 3 Customer Understanding

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Classroom Contents

Enable Service as a Driver of Brand Experience Through Innovation

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  1. 1 Intro
  2. 2 Customer expectations
  3. 3 Pillar 1 Culture
  4. 4 Pillar 2 Employee Experience
  5. 5 Pillar 3 Customer Understanding
  6. 6 Breaking down or connecting silos
  7. 7 Technology
  8. 8 Key takeaways

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