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Empathy is Not Enough - The Power of Engaging Hard-to-Reach Users

Empathy is Not Enough - The Power of Engaging Hard-to-Reach Users

JSConf via YouTube Direct link

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Empathy is Not Enough - The Power of Engaging Hard-to-Reach Users

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  1. 1 Intro
  2. 2 Welcome
  3. 3 Good eggs
  4. 4 Social media
  5. 5 Bullying
  6. 6 Assumptions
  7. 7 Mental shortcuts
  8. 8 Cognitive biases
  9. 9 Mapping assumptions
  10. 10 Testing hypotheses
  11. 11 Recap
  12. 12 Bias blind spot

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