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What are your users' mental models?
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Classroom Contents
Design for Security
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- 1 Intro
- 2 Good experience design and good security cannot exist without each other
- 3 We need to stop expecting people to become security experts
- 4 Shaming people is lazy
- 5 Design thinking is a problem solving tool
- 6 Consider the "secure by default" principle
- 7 Normalise security
- 8 Group similar tasks
- 9 Path of (Perceived) Least Resistance
- 10 Each false alarm reduces the credibility of a warning system.
- 11 Shadow It is a massive vulnerability
- 12 Use security tools for security concerns
- 13 Align your goals with the end user's goals
- 14 (Mis)communication
- 15 What are you unintentionally miscommunicating?
- 16 What is their mental model of what's happening, compared to yours?
- 17 A system is secure from a given user's perspective if the set of actions that each actor can do are bounded by what the user believes it can do.
- 18 How are we already influencing users' models?
- 19 What are we teaching?
- 20 Understand end user mental models
- 21 What are your users' mental models?
- 22 One final anecdote...
