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Classroom Contents
Creating On-Call Heroes: Strategies for Effective On-Call Practices
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- 1 intro
- 2 ownership and power
- 3 with great power comes great responsibility
- 4 about einat
- 5 agenda
- 6 - sidekicks
- 7 - routine
- 8 - expectations
- 9 - odyssey
- 10 proactive / try to prevent
- 11 show up!
- 12 triage tactics
- 13 mitigate or resolve
- 14 investigate
- 15 lessons learned per incident
- 16 prevention protocols
- 17 leadership roles
- 18 prevent burnout
- 19 supportive on-call culture
- 20 embrace the hero within
- 21 build your league
- 22 thanks!
