Completed
Communication
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Classroom Contents
Creating a Care Signature - Communication and the Patient Experience
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- 1 Introduction
- 2 The Doctor
- 3 The Patient
- 4 Expectations
- 5 What Patients Want
- 6 Our Vision
- 7 The CMS Game
- 8 Standards of Professional Behavior
- 9 Creating a Care Signature
- 10 Improving Communication
- 11 Communication Illusion
- 12 Enhancing Relationship
- 13 Openended Interviewing
- 14 Outcomes
- 15 Communication
- 16 Early Resolution
- 17 Disclosure
- 18 Apology
- 19 Disclosure Process
- 20 Why We Do This
- 21 Hard Work
- 22 Press Ganey Scores
- 23 Creativity
- 24 Closing
