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Intro
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Classroom Contents
Continuous Quality Improvement - Not a Fad but a Science
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- 1 Intro
- 2 Management fads
- 3 Why so many fads?
- 4 How it is usually done in health care
- 5 We need to talk about audit
- 6 What is the basis for QI?
- 7 System of profound knowledge
- 8 Not all change is improvement.
- 9 Model for improvement
- 10 Building the learning infrastructure
- 11 Change is...
- 12 Spot the difference...
- 13 How it should be done in healthcare
- 14 Summary
