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Identities - What can you do?
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Classroom Contents
Mastering Difficult Conversations
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- 1 Intro
- 2 Fundamental elements of a difficult conversation: Facts, Emotions and Identities
- 3 Facts - Attribution biases
- 4 Facts - Ease of recall biases
- 5 Facts - Confirmation biases
- 6 Facts - Bias in meta-perception
- 7 Facts - What can you do?
- 8 Feelings - The problem with feelings
- 9 Feelings - What can you do?
- 10 Identities - What is at stake?
- 11 Identities - What can you do?
- 12 Preparation questions
- 13 Questions
