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Who is the customer
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Classroom Contents
Can the Gig Economy Make the World Work Better?
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- 1 Intro
- 2 Welcome
- 3 Richard Socrates
- 4 Ocean Hanrahan
- 5 What is new
- 6 Technology and the gig economy
- 7 Why people are going to work
- 8 The gig economy has grown
- 9 People centered economy
- 10 Is the gig economy already here
- 11 Is the gig economy commoditized
- 12 Who is the customer
- 13 Who is the expert
- 14 Paradigm shift
- 15 Freelancer experience
- 16 Shattering myths
- 17 How to measure work
