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United Airlines
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Classroom Contents
Missed Connections - A Look at History, Bureaucracy, Ecosystems and Execution
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- 1 Intro
- 2 Background
- 3 History
- 4 The State of the Art
- 5 Changing User Behavior
- 6 Personalization
- 7 United Airlines
- 8 Macro Interactions
- 9 Flight Services
- 10 Mobile App
- 11 Yelp
- 12 Humanizing Your Mission
- 13 The Problem with Microsoft
- 14 Activities
- 15 Global Experience Language
- 16 Systems vs Parts
- 17 The Wisdom Channel
- 18 Dont Over Rely on Best Practices
- 19 Design Review
- 20 Improve or Remove
- 21 Effect vs Cognition
- 22 Disruption Evolution
