Completed
Care Delivery Models
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Classroom Contents
Social Engineering for the Blue Team
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- 1 Intro
- 2 My experience
- 3 Frustration in security
- 4 Roadmap
- 5 Quick Facts
- 6 Care Delivery Models
- 7 When and where
- 8 genuine
- 9 Positive and energetic
- 10 Empathy - Benefit of the doubt
- 11 Behavioral - Ask Questions
- 12 Behavioral - Be candid
- 13 Behavioral - Use their name
- 14 Reciprocity - Go the extra mile
- 15 Behavioral - Humor
- 16 Appreciation
- 17 Apologize
- 18 Body language - interaction
- 19 Get to know them
- 20 Good email
- 21 Punctuation - Exclamation point
- 22 Punctuation - What do the dots mean?
- 23 Grooming
- 24 Bring food
- 25 GitHub
- 26 Books
- 27 Podcasts
- 28 Contact and shameless plug
